Paychex

Thanks for clicking on the link. I would appreciate any insights and facts that you can supply to help explain and understand the eight-year Paychex failure to perform their simple contract obligation and all the damage that failure caused my small business.

I’m a 74-year-old small businessman with a 40-year-old business. I strongly believe that accountability requires exposure, and that is my objective. I would appreciate any comments or facts you can provide and will add all of them to the voluminous amount of documentation we have on this subject. I would also suggest that you send any information you have to Paychex President John Gibson at , and let him know, pro or con, whether in my case and the hundreds of small businesses that have given one-star reviews with the Better Business Bureau were treated professionally and ethically and whether Paychex delivered on their promise to passionately help clients. Only by exposing their failure will accountability ever be achieved, and Paychex will change its policies to prevent these failures in the future. Thanks in advance for sharing facts and comments on my situation and yours.

Here’s a brief recap of the situation:

We were a long-term, loyal client of Paychex and never had an issue in the eight years before 2016. We executed our contract obligations on time every time, as did Paychex.

EXPOSURE NUMBER 1

Here are the bank records confirming that PC withdrew the money due the IRS from our account on time and in full in the third quarter of 2016. Our contract obligations were fully and completely met as they had been for over 30 consecutive quarters.

EXPOSURE NUMBER 2

 When we had serious client relation issues in the third quarter of 2016 and complained, we learned that we had four different account managers in less than six months, including one described as “not a payroll specialist.” We had not been told that and don’t believe our contract would have allowed this and we certainly wouldn’t have agreed to it.

EXPOSURE NUMBER 3

Email from PC employee confirming that the failure with the IRS was the fault of PC. At that point and on many, many occasions over many years, PC assured us repeatedly that they would resolve the problem and in eight years failed to perform their contract obligations.

EXPOSURE NUMBER 4

 One of multiple emails sent by PC client relations in response to my repeated inquiries regarding why I was being pursued by the IRS, where my money was, and why they couldn’t fulfill their simple contract obligation, they made false statements about when I alerted